Refund Policy

At KakisFood.com, we strive to provide high-quality digital products that enhance your culinary experience. However, we understand that sometimes things don’t go as planned. Please read our refund policy carefully to understand our terms regarding refunds and exchanges.

Digital Products

All products sold on KakisFood.com are digital downloads, including e-books, recipe collections, and other downloadable content. Due to the nature of these products, we cannot offer refunds or exchanges once the purchase is complete and the download link has been provided.

Exceptions

While we do not generally offer refunds for digital products, we may consider requests for refunds or exchanges in the following cases:

1. Defective Product: If you encounter a technical issue with your purchased product (e.g., the file is corrupted or cannot be downloaded), please contact us within 14 days of your purchase. We will review your request and provide a replacement or refund if deemed necessary.
2. Unauthorized Purchases: If you believe that a purchase was made without your authorization, please reach out to us immediately. We will investigate the matter and take appropriate action.

Requesting a Refund

If you believe you qualify for a refund under the exceptions listed above, please follow these steps:

1. Contact Us: Send an email to support@kakisfood.com with the subject line «Refund Request.» Include your order number, the product you purchased, and a description of the issue you are experiencing.
2. Response Time: We aim to respond to all refund requests within 3-5 business days. If we require additional information, we will reach out to you directly.
3. Resolution: Once your request is reviewed, we will notify you of our decision. If a refund is approved, it will be processed back to your original payment method.

Contact Information

If you have any questions or concerns regarding our refund policy, please feel free to contact us at support@kakisfood.com.